At Florist Shacklewell, we are committed to delivering the freshest flowers to households and businesses throughout Shacklewell. As your trusted local florist, we take pride in offering beautifully arranged bouquets that bring joy to your special moments. However, we understand that on rare occasions things may not go as planned. Please find below our clear and fair Returns, Refunds & Complaints policy tailored for your peace of mind.
Your satisfaction is our top priority. All of our flower arrangements are backed by our Fresh Flowers Guarantee. We assure you that every bouquet is hand-prepared on the day of delivery and sourced from reputable growers to ensure they arrive vibrant and at their best. We guarantee our flowers will remain fresh for a minimum of five days from delivery, provided care instructions are followed. If for any reason you feel your flowers are not as fresh as promised, please let us know within 5 days of receipt so we can put things right.
Receiving damaged flowers is disappointing, and we apologise if this occurs. Should your arrangement arrive with clear signs of damage or when flowers are wilting or bruised, please contact us within 24 hours of delivery. Kindly provide photographs of the damaged blooms or gift, as this helps us resolve your issue swiftly. Once verified, we will be happy to offer a replacement bouquet or a full refund, depending on your preference.
Our flowers are prepared to last for at least five days, assuming they are cared for as instructed. This includes keeping stems trimmed, water fresh, and arrangements away from direct sunlight or heat. If your flowers do not meet this freshness expectation, despite following care guidance, please reach out within the five-day window. We may request a photo to assess the condition and, if appropriate, offer a suitable solution or compensation.
If you receive an unsatisfactory bouquet due to damage, loss of freshness, or incorrect order, you have the option to choose between a replacement of the same value or a full refund. Refunds are processed to the original payment method as quickly as possible, usually within 3-5 working days after agreement. Replacements are arranged on a priority basis, and we will coordinate a convenient time for redelivery wherever possible.
Your feedback helps us improve. If you would like to make a complaint about an order, service, or any aspect of your experience with Florist Shacklewell, you can reach out to our customer care team. Please provide your order reference and a description of the issue. All complaints are treated seriously, investigated promptly, and we aim to resolve them within 48 hours. We are committed to maintaining our reputation as Shacklewell’s trusted florist by ensuring every concern is addressed fairly and efficiently.
Florist Shacklewell has served our community for many years, delivering fresh flowers with care, courtesy, and reliability. We are proud to uphold our Fresh Flowers Guarantee for each and every local bouquet. Should you have any concerns about your order—no matter how small—please rest assured our team will go the extra mile to make things right. Thank you for choosing us as your local florist in Shacklewell.
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