Welcome to Florist Shacklewell. These Terms & Conditions (the “Terms”) apply when you use our online shop to purchase flowers and related products for delivery within Shacklewell and the surrounding areas. By placing an order through our website, you agree to comply with and be bound by these Terms. We recommend reading these carefully before making a purchase. If you do not agree to any part of these Terms, please do not use our service.
Our online floral delivery service is designed primarily for customers located in Shacklewell and its neighbouring areas. By placing an order, you confirm that you are legally capable of entering into binding contracts and that you are at least 18 years old. You agree that you are purchasing products for legitimate use and not for resale unless agreed upon separately. We reserve the right to decline orders that fall outside our deliverable area, or where we believe our products or services are being misused.
Placing an order for flower delivery through Florist Shacklewell is straightforward. Here is an outline of the process:
After payment, you will receive an order confirmation on screen and via the details you provided during checkout. You are responsible for ensuring that all information provided, including recipient addresses and messages, are accurate and complete. Any errors may result in delayed or non-delivery of your order.
Your order constitutes an offer to us to buy the selected product. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you a dispatch confirmation. The contract between us will only be formed once you have received this confirmation. We reserve the right to refuse or cancel any order for reasons including but not limited to:
In the event of a cancellation by us, any payment made will be refunded in full.
All products are subject to availability. In the rare event that an item is unavailable, we reserve the right to substitute a product of similar style, equal or greater value, and quality. When time permits, we will attempt to contact you to discuss suitable alternatives. If we are unable to make contact in time, your order will be delivered as close to your requested specification as possible. Seasonal variations may cause slight differences in the blooms and foliage available at any given time, but our florists will always uphold the highest quality standards for flower delivery in Shacklewell.
All prices for our products are quoted in British Pounds Sterling (£) and include applicable VAT. Delivery charges, if applicable, will be clearly shown before checkout. We reserve the right to update product prices from time to time but any changes will not affect orders for which you have already received a dispatch confirmation.
Payment for all orders must be made in full at the time of placing your order. We accept several forms of secure online payments, including major debit and credit cards. Payment details are handled through secure third-party processors; we do not retain any payment card details. Your order will only be processed for delivery after successful receipt of payment.
Florist Shacklewell offers reliable flower delivery across Shacklewell and neighbouring areas. During checkout, you will be able to request a specific delivery date. While we endeavour to meet all delivery requests, deliveries are subject to availability and may be affected by factors such as weather or seasonal demand. We will notify you promptly of any significant delays.
It is the customer’s responsibility to ensure the recipient is available to accept the delivery at the specified address and date. If there is no answer at the delivery address, we may leave the flowers with a neighbour or in a secure location, as deemed appropriate by the delivering florist. Alternatively, we may leave a calling card with instructions on how to rearrange delivery or collect the flowers. We cannot accept responsibility for delayed or non-delivery where incorrect or incomplete information has been provided.
Should you wish to cancel or amend your order, please notify us as soon as possible. Cancellations and amendments must be requested at least 24 hours before your scheduled delivery date. After this period, your flowers may already be prepared or dispatched, and we may not be able to process changes.
Once a cancellation request is accepted, any payment made will be refunded in accordance with our Refunds Policy. We reserve the right to deduct reasonable costs incurred if the cancellation or amendment falls outside the stated notice periods or if work on your order has already commenced.
We are committed to providing our customers with the freshest flowers and outstanding service. In the unlikely event that you are unsatisfied with your order or if your flowers have not been delivered as agreed, please contact us immediately. Please note:
We do not accept returns of perishable goods, including flowers, unless they are proven to be defective or damaged on arrival. Non-delivery caused by incorrect recipient details or the absence of the recipient may not qualify for a refund.
Where your order includes a personal message, we reserve the right to refuse text that is defamatory, offensive, or otherwise inappropriate for inclusion. Special requests (including delivery instructions) will be fulfilled where possible, but cannot be guaranteed.
All content on our website, including designs, text, graphics, images, and logos, remains the property of Florist Shacklewell or our licensors. You may not use, reproduce, or distribute any content from this website for commercial or non-personal purposes without our express prior written consent.
Nothing in these Terms restricts your statutory rights as a consumer under UK law. While we take every reasonable care in providing fresh flowers and reliable service, our maximum liability to you (whether in contract, tort, or otherwise) for any loss, damage, or claim arising out of or in connection with your order will be limited to the price paid for that order.
We do not accept liability for any indirect, incidental or consequential losses that may result from the use of, or inability to use, our products or services. Events beyond our reasonable control, including but not limited to natural disasters, strikes, or disruptions in transportation, may prevent us from fulfilling your order on time. In such instances, our obligations are suspended for the period these events continue.
Your privacy is important to us. All personal data collected during the ordering process is handled in accordance with the Data Protection Act 2018 and other applicable UK laws. We will only use your information to process your order, deliver your flowers, and for purposes otherwise stated at the point of collection. We never share your details with unauthorised third parties.
We may update or revise these Terms from time to time to reflect changes in our business practices or legal requirements. Any revisions will be posted on our website and will apply to orders placed after the updated Terms are published. We encourage you to review the Terms regularly to stay informed about your rights and obligations.
These Terms, and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms or your order with Florist Shacklewell, please refer to the information provided on our website. These Terms apply to all customers within Shacklewell and the wider delivery area as specified on our website. We are committed to resolving customer concerns promptly and fairly.
Thank you for choosing Florist Shacklewell for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Shacklewell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Shacklewell.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
